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TERMS & CONDITIONS

Terms and Conditions

Delivery of your gift voucher

We send all experience packs to you the same or next working day that you order in our customised experience pack. Delivery is charged at a rate of R135 for ordinary couriered delivery and is sent by overnight courier. Please note that delivery may take as long as 3 working days to reach more remote locations outside of the major centres of South Africa.

E-tickets

Gift Experience South Africa E-tickets will be sent to the email address on the order, within minutes of the receipt of the order. E-tickets are subject to the same terms and conditions, with these additions:
  • That no paper based voucher will be issued to the recipient of the voucher,
  • That the E-ticket should be printed and taken to the experience as proof of booking.

Experiences for Christmas

Please bookmark our site for information about last courier delivery dates for Christmas.

Validity

All gift vouchers are strictly valid for one year from the date of purchase. Please note that validity extensions are available out with this time, but will be charged as the difference in retail price compared to when the voucher was purchased. No extensions beyond three years from original date of purchase will be made.

Refunds

A full refund is available from Gift Experience South Africa up to 14 days from the date that you (or the recipient) receives your experience pack. There is a non-negotiable R50 admin charge for refunds.

Refunds will be processed to the card used to originally purchase the voucher. Where that card is no longer valid or where a voucher was paid by bank transfer, we will request banking details from the purchaser to make payment by electronic channels. Please note that it is not possible to refund a voucher after it has been redeemed. This would have to be taken up with the experience provider concerned.

Scope of experience voucher

The experience voucher is only available for the experience detailed. Each voucher sold is for one individual unless otherwise stated. Please be aware that some experiences may require minimum numbers before they can take place.

Experience descriptions

The descriptions of the experiences we offer are kept up to date. We work hard to keep the information up to date but cannot guarantee the accuracy of descriptions. The images used on this website for driving experiences in particular (especially those that are used for more than one location) may not exactly match the vehicles that you will use.

Experience venues

The experiences that we currently offer range across South Africa. We work closely with our suppliers to ensure a constant high level of service. If, in the unlikely event of a venue not being available, we’ll offer you another venue or another experience of the same value.

Experience duration

Every session length can vary and the times we have on this site are approximate. Usually, there will be other people on the experience with you and there may sometimes be some waiting time required.

Open value vouchers

Open vouchers with a cash value are only available to be redeemed at Gift Experience within 3 years of the date of purchase, which is marked on the voucher. Open value vouchers have no cash alternative value. The experience that is redeemed against the open value voucher is valid for one year from the date of conversion into an experience.

Restrictions

Some of our experiences have restrictions, such as age, size, weight or level of health. Each experience listing has information about restrictions, however you may be asked questions about this when it comes to booking a date and time for the experience you have booked.

We don’t consider those with disabilities to be any different from others, however for practical reasons some experiences may not be appropriate. For information about disabled access information please contact us.

Safety

By partaking in the experiences promoted and sold by Gift Experience South Africa you may be placed at some personal risk. You may be asked to sign a risk waiver or personal liability form on the day. Full safety information is provided and safety equipment is provided as required by the experience provider. Please note that Gift Experience South Africa is not liable for any event or incident that may happen as a result of your participation on the event. We would ask that you read the liability or safety information provided on the day and listen to any safety briefing given.

Weather

Sometimes experiences have to be postponed due to the weather. We would advise that you contact the experience provider (details on the voucher) on the day of your experience to confirm that the experience will not be affected by the weather

Payment

Gift Experience accepts payment for products and services rendered by credit card or full-function debit card (VISA or MasterCard) online or over the telephone. In addition, you may elect to make payment by EFT/ bank transfer. A recent addition is Masterpass which permits those who use this e-wallet facility to use it to purchase off our website. Please note that Gift Experience cannot accept payment by cash or cheque.

Availability

All experiences we offer are on a first come, first served basis. This means that when you arrange your date and time you’ll be able to choose a time best suited to you and availability. Please note that Gift Experience cannot guarantee availability for a particular date and time unless confirmed in writing by us at or after the time of booking.

Liability

Gift Experience is not liable for any injury, death, mental distress or any condition developed as a result of going on and activity promoted on, or purchased through Gift Experience . Liability is held and underwritten by the experience providers. Please contact us for details.

Insurances

Gift Experience requires all experience suppliers to be fully insured for all activities, equipment and other liabilities for activities and events provided to customers. Please note that Gift Experience is not liable for any event marketed or sold and customers are advised to request confirmation of insurance at the time of booking the experience.

For events arranged and delivered directly by Gift Experience full event insurance is provided and details can be provided on request.

Cancellation

Gift Experience will do what we can in the event of cancellation. We recommend that all customers contact the experience provider on the morning of the event to confirm that the event is going ahead as planned. Cancellations may be made at short notice (due to weather, mechanical or staffing problems) and we will do our utmost to contact you in this instance. Gift Experience is not able to reimburse you for travel or accommodation expenses if an event is cancelled.

Where the experience is no longer available or the experience provider no longer operates. Gift Experience has the following contractual requirements that state that the provider:

a) Arrange for the client to be supplied the product by continuing to offer the product to those clients for a reasonable time, or
b) Arrange for the product to be delivered by another company.

Gift Experience shall communicate with the customer as soon as possible should this situation arise.

Terms of voucher sale

Gift Experience reserves the right to withdraw or suspend the offer of sale of any experience without notice. Once purchased, the holder of the experience pack is entitled to that experience, except under the circumstances mentioned above.

Prices

Gift Experience updates the prices on our website on a regular basis to ensure the best deal for customers. In the event that a price is incorrect, we endeavour to contact you within 2 working days to highlight the error. Customers will be able to pay the difference or request a full refund, including waiving of the refund fee.

Prices quoted on offline promotional material are valid at the date of printing as indicated on the document. The latest prices are available on our website.

VAT

All prices include VAT . Gift Experience may change the price of an experience before purchase at any time and without prior notice. Gift Experience is VAT registered. (VAT no. 4110271642)

Copyright

The text and imagery that are contained on the Gift Experience website (www.giftexperience.co.za) brochures, promotional material or on-site material are copyright Gift Experience unless otherwise stated.

Data Protection

Gift Experience recognises the right to privacy and will not disclose any personal information which we may receive to any third party.

All disputes are governed by and construed in accordance with the law of the Republic of South Africa.

Disputes

All disputes are governed by and construed in accordance with the law of the Republic of South Africa.
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Find Us

Gift Experience
Unit 8 Orange House
63 Caledon Street
Somerset West
Tel 021 813 6060


Alba Tourism Holdings (Pty) Ltd Trading as Gift Experience is a company registered in South Africa. Reg no 2009/012836/07 VAT 4110271642
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